I liked how easy it was for me to use after just one session with our Sales Engineer! The training video is very clear which made getting started quick & simple. It's also an excellent tool that can be used by anyone within your organisation - even those without IT skills/experience (it has its own built in 'helper' software). If there are issues during setup then they will get sorted out at short notice from their support team. For us this meant a seamless integration into existing systems where previously manual processes were required.