I like that it gives me everything in one place so there is no running back forth from different sources trying find what i am looking for! It's very helpful because its easy access when searching if something has been missed or not done yet!! The customer service can be improved but they are working hard at making improvements every day. So far this program seems great with keeping track our jobs assigned as well usernames/passwords needed upon login ect.. Great way overall keep up date about job assignments also time cards etc...