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Spain, Madrid
1 Level
733 Review
71 Karma

Review on HECASA by John Cox

Revainrating 2 out of 5

Review of the HECASA Online Store: Unsatisfactory Customer Service and Limited Availability of Products

My interactions with the HECASA internet store, unfortunately, were not up to the standards I had expected. In spite of the extensive product line that they offer, I discovered that they frequently did not have in stock the components that I required for my automobile, and it was extremely annoying to be forced to wait for them to become accessible once more. Even more disheartening was the inadequate assistance I received from the customer support department. When I asked for their team's assistance, I discovered that they were unresponsive and ineffective, and it was difficult for me to get the answers I required. It is difficult to recommend HECASA's online store to others because of the limited product availability and poor customer service, despite the fact that their prices may be comparable to those of the competitors. They have the potential to be a valuable resource for car owners who are in need of replacement parts, and I hope that they will take measures to improve both their inventory management and customer service in order to fulfill this potential.

Pros
  • Prices that are competitive with those for comparable products.
Cons
  • There are no brick-and-mortar stores available.