Review on 💪 SP 1TB Rugged Portable External Hard Drive Armor A30, Shockproof USB 3.0 for PC, Mac, Xbox, PS4 - Black by Josh Dyer

This is an honest account of what I just experienced: 1. The software required to operate the hard drive is located located on the manufacturer's website, but cannot be downloaded until you provide an email address (okay, never mind). give them permission to email you PROMOTIONAL MATERIALS in the future. It kind of sucks in my opinion, but wait! This is just an annoying obstacle.2. The software required to run the password protection software is on their website and is listed in English. This file also requires your email address and password, which is a randomly generated password emailed to you. I entered the data they generated and submitted and downloaded the file from the website. Of course, my antivirus issues a warning about it. I ignore the warning and start the download. Well, the installation popup is NOT in English (see photo attached). I can't recognize the language and can't figure out how to get out of a setup with foreign language buttons. Frustrated, I go back and recheck and redownload the software on the website to make sure it's not my fault. The second attempt gives the same result as the first. I don't want to give up as I've already spent too much time troubleshooting and am trying to chat online on their support page. See #3 below.3. The live chat feature on their support page shows a message that support staff is currently unavailable for my country (US). FYI, it was 11:30am PST when I received this message. (Update: The funny thing is that they responded with a comment on this review SEVEN days after I posted it. Sorry but it's too late so I think I was more than fair in my rating of this topic based on my experience war..) Good luck to anyone trying this hard drive. Hoping that the manufacturer will correct its actions so that other buyers can avoid this waste of time.