I like that it is very easy for me as an owner of my own business with no employees or marketers at all because everything can be managed from one place! It's not perfect but we have been able solve most issues through their support team which has always responded quickly in resolving any problems/issues within minutes!! If there were some features added such as being allowed access outside our country would really help us expand into other markets around world wide.
We've also had great success implementing live chat during busy times so clients don't get lost when trying to contact customer service via telephone calls. !