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Turkey, Ankara
1 Level
703 Review
63 Karma

Review on Jormatt by Mark Cai

Revainrating 3 out of 5

Jormatt Company Is Taking a Hit Lacking in Quality and in Providing Service to Customers

My experience with the merchandise and customer service offered by Jormatt Company was less than satisfying, despite the fact that the company boasts of providing women with high-quality clothing, shoes, and jewelry. My standards for excellence and attention to detail are extremely high, and Jormatt Company did not live up to those standards in any way. I am an expert in this field. To begin, their website had a poor layout and was difficult to navigate, which made it difficult for me to locate the products that I was interested in purchasing. Because the product descriptions were so vague, I was left with more questions than solutions after reading them. This sloppy attention to detail carried over into the products themselves, which frequently featured wrinkles and threads that were hanging loose. In addition, the sizes were not consistent; some of the items were much smaller while others were much bigger than anticipated. The fact that this made it difficult for customers to locate the right size added to the aggravation they felt in dealing with a product that was not up to par. Inadequate attention was paid to the needs of the customers. My emails were left unanswered for extended periods of time, despite the numerous attempts I made to reach out to you with inquiries and concerns. After what seemed like an eternity, I was eventually given a response, but it was unhelpful and dismissive, and it did not address my concerns in a way that was satisfactory. In conclusion, Jormatt Company falls short in terms of both the quality of their products and the support they provide to their clients. Their products are of poor quality, their sizing range is all over the place, and their customer support is unresponsive and ineffective. I would not recommend this business to anyone who is looking for high-quality clothing, shoes, or jewelry for women because they do not carry any of those items.

Pros
  • Easy access to products
Cons
  • Could be more expensive than those of some of our competitors.