The support team is great! They are always available to help whenever you need it (and they do!).
I have not found anything that could be improved about this host at all so far - everything works perfectly well for me without any issues or complaints whatsoever! Great service with very responsive customer care :). We use ion blade web hosting because of its affordability compared to other shared hosts we were considering using before moving over from our previous provider which had been giving us problems recently due to their own technical difficulties / outages etc..