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1 Level
724 Review
56 Karma

Review on SmartCSM by Antoine Dean

Revainrating 4 out of 5

Intuitive software paired w high quality customer service

The system is very intuitive to use with an easy interface for both technicians as well as customers/owners who want information about their systems in real-time or historical data analysis of past events (such as voltage fluctuations). It's also great that there are multiple options within each section which makes it easier than other products I've used during my career so far! There isn't anything i dislike from this product - everything seems pretty straight forward and has been helpful while working remotely out here in Alaska where we don’t have access to many tools like these. We're looking into using smartcsm more when our team starts back up again next week since all three sites will be under construction until then. When you first log onto the platform, its not clear what sections apply to what part of town / region. You can go through training but even after doing so some pages show incorrect info such as showing.

Pros
  • I like that there is a training section and that you can go back and review the training as many as you want
Cons
  • It's not clear what sections you can use and where to go for what information