The product arrived as in the photo and description, it was pretty easy to install; Unfortunately, one of the connecting screws no longer works. Part of the "nut" is either exposed or not in contact with the bolt. At first it was weakened, but now it doesn't work at all. UPDATE: 2nd nut defective, shower head does not hold. I had to remove the fastener on the 1st loop. Also, the seller sent several emails offering a Revain gift card to remove my original review. I would not buy this item.
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