My interactions with the Redback online business, unfortunately, were not even close to being satisfying. In spite of the fact that they assert that they provide outstanding customer service and high-quality equipment, I did not find their products to live up to their claims, and I did not find their customer support to be of any assistance. To begin, the gear that I bought from Redback was not even close to being of the highest quality. The outdoor furniture that I ordered appeared to be of high quality but was actually of poor construction and began to break apart after only a few weeks of regular use. In a similar vein, the outdoor power tools that I bought turned out to be underpowered and unreliable, which turned working in the yard into a chore that was both frustrating and time-consuming. After contacting the customer support staff at Redback for assistance, I received responses that were not helpful and demonstrated a lack of concern for the problems I was having. Their team was sluggish to respond and did not appear to have the necessary knowledge or expertise to address my concerns in a timely manner. My experience with the Redback internet store was, to say the least, underwhelming when taken as a whole. I would advise you to seek elsewhere if you are interested in purchasing dependable customer support and products of a high standard of quality.