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Joshua Bell photo
United Kingdom, Belfast
1 Level
760 Review
42 Karma

Review on Redback by Joshua Bell

Revainrating 1 out of 5

Experience with the Redback Online Store That Was Not Satisfactory

My interactions with the Redback online business, unfortunately, were not even close to being satisfying. In spite of the fact that they assert that they provide outstanding customer service and high-quality equipment, I did not find their products to live up to their claims, and I did not find their customer support to be of any assistance. To begin, the gear that I bought from Redback was not even close to being of the highest quality. The outdoor furniture that I ordered appeared to be of high quality but was actually of poor construction and began to break apart after only a few weeks of regular use. In a similar vein, the outdoor power tools that I bought turned out to be underpowered and unreliable, which turned working in the yard into a chore that was both frustrating and time-consuming. After contacting the customer support staff at Redback for assistance, I received responses that were not helpful and demonstrated a lack of concern for the problems I was having. Their team was sluggish to respond and did not appear to have the necessary knowledge or expertise to address my concerns in a timely manner. My experience with the Redback internet store was, to say the least, underwhelming when taken as a whole. I would advise you to seek elsewhere if you are interested in purchasing dependable customer support and products of a high standard of quality.

Pros
  • outdoor furniture that is stylish and sturdy.
Cons
  • Conditions of the warranty might not be obvious.