I liked that it was easy to use and set up for my business. The support team was very helpful with any questions I had. It's also great that you can have multiple extensions on one account. I did not like that sometimes calls would get dropped or be delayed when using the system. I would recommend this product to anyone who wants a simple way to manage their phone calls. I am solving the problem of having to have so many phones and devices to answer all of our clients' calls. It has made things much easier. We are able to take calls from anywhere at anytime.