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Gerardo Goodson photo
Australia
1 Level
755 Review
33 Karma

Review on πŸ§₯ Boys' Clothing Sherpa Toddler Heavyweight Winter Jacket by Gerardo Goodson

Revainrating 3 out of 5

Broken zipper - terrible customer service

My son only used it for 3 weeks before the zipper broke. I contacted the seller for a refund/replacement but they just said "sorry" and didn't care that the item was defective. It was outside of the 30 day return window but that doesn't justify a lack of customer service for a defective item. I still think the jacket is good enough, but it shouldn't be worn with a broken zipper.

Pros
  • Very pretty and fluffy.
Cons
  • Ordered twice. All the labels were reversed the first time. The second time it turned out, as in the photo. Revan didn't help me.