I love that it's easy to use, has many different options for reporting as well as being able to send out reminders if you forget something is due! There are sooo few downsides; there aren't any at this point in time which makes me happy :) If you're looking for an online tool with multiple features (and options) then go ahead and give them a try - I'm sure you won't be disappointed!! Reporting of patient information is now easier than ever before! It also helps us keep up-to-date regarding our patients' medical conditions/situations.