Review on ⚡ Lenovo Smart Tab M10 10.1” Android Tablet with Dolby Atmos Speakers - 16GB Storage and Alexa-Enabled Charging Dock Included by Brett Cat

Update: after 4! Weeks of lousy/non-existent communication with Lenovo and I finally turned to Revain for help. Lenovo sent me a broken tablet through Revain, Lenovo found out it was a broken tablet, they had MY MONEY and my brand new MY BROKEN DEVICE for repair for over 4 weeks, I called once a week to check the status, and was always told by the escalation team manager will call me back...still waiting for that. I've had enough. I called Revane and explained my situation and after reviewing my case I got my money back. I have to say... Revane asked me to return the Lenovo tablet. Immediately after calling Revain, I called Lenovo and requested the return of the DEFECTIVE TABLET. Within 1 hour Lenovo was ready to return the defective device. Received the next day. In the midst of this situation, I found out that Lenovo has a very poor customer service rating and unfortunately had to sit in the front row to blindly sign that statement. As I said in my first post… I have several Lenovo/Motorola devices and can't say anything bad about them but somehow things went wrong, Lenovo showed its true colors…. I don't care how good Lenovo products will be release in the future ... I will never buy anything from them again. And if my experience alienates anyone else from Lenovo, then writing this post was worth it. For Lenovo, you're not a good customer until you buy a product, after that you're not even worth an answer. I want to thank Revane for helping me with Lenovo and using her common sense and common sense! In general, I'm a fan of LENOVO. I have LENOVO phones, tablets and laptops. But this tablet is a big disappointment. I've been following the tablet since it was announced and pre-ordered it as soon as it became available. Out of the box it looked good, felt good and the docking station was a great addition. Unfortunately, the joy quickly turned to disappointment. Somehow nothing worked. Alexa only responded when she felt like it ;-) I loved that photo frame feature...it didn't even work half the time. All software just seemed sluggish and not in good connection with the docking station. Since I really wanted to like this tablet, I was hoping that a software update would come out soon and the problems would go away. It's sad to say... the problems just kept piling up. After 4 weeks the device kept disconnecting - Bluetooth connected to the docking station....making the device unusable and I removed it from the docking station fearing it would burn the house down. My biggest mistake was not checking the calendar. I returned my tablet 2 days late...so I called LENOVO directly. After some troubleshooting I was told I have to ship everything to them... And under warranty I HAVE TO PAY FOR SHIPPING! I thought it was a joke...brand new tablet...not working properly from day one and they want me to pay to give them the faulty new tablet back. I expressed my opinion to customer service and they agreed to pay for shipping. The tablet and docking station were packed and shipped within an hour. That was a week ago... I just checked the status of the repair: "Once the problem was identified, our service technician identified the problem. Despite our best efforts to keep all spare parts in stock, the spare part required to repair your machine is not currently available. We are working hard to replenish stock and will repair your machine as soon as a part becomes available.” Reading the status made me think… dude, I wish Lenovo would do the right thing and just send me a new tablet… what a 2 days difference, right? I like the idea of the specs for this device, but somehow I feel like the execution was rushed. Which component cannot be used to repair a tablet? It looks like there is a potential issue and Lenovo hasn't figured out how to fix it. My confidence in the device I bought is completely gone... even if they 'fix' it and end up sending it back to me... I don't trust it in the dock and won't unplug it for security reasons . The revelation is LENOVO CUSTOMER SUPPORT... as I said, I have about half a dozen Lenovo products and have never had a problem. This is my first meeting and I am disappointed with how they handle situations. Yes they are right I was 2 days late with the return/exchange but if they had been customer friendly they would have seen me start troubleshooting and resetting the tablet from day 3 and instead of being fair and swap out the faulty device for a new one... No, I'm stuck with an unreliable tablet that they can't fix yet. The service changed the rules of the game for me. No more LENOVO products in the future. So if you're thinking of getting this tablet... DON'T DO IT. Look for alternatives or wait a few months for them to fix the problem with this device, but be aware... Support makes you pay ;-)