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Tunisia, Tunis
1 Level
768 Review
68 Karma

Review on GenCrafts by Jasmin Rojas

Revainrating 2 out of 5

The GenCrafts Online Store Offers Products of the Highest Quality at Reasonable Prices... yet There Are Some Experts Who Are Not Very Helpful.

At first blush, it seems as though GenCrafts is the ideal online store for people who are passionate about crafting. What could possibly go wrong with a company that guarantees low-cost, high-quality items and has a staff of professionals standing by at all times to provide assistance? Well, let me tell you. I was a customer who needed assistance in locating the appropriate tools for my most recent job, and I was dissatisfied with the amount of expertise supplied by the so-called "experts" at their company. I have a strong suspicion that I am more knowledgeable about crafting than they are. My feelings of frustration and helplessness were brought on by their lack of information. It was as if I had asked for directions and been told to "just follow my heart." I mean, without a doubt, it has a pleasant tone, but practically speaking, it is not really useful. And don't even get me started on the way in which they distribute their products. Two weeks after I placed my order, I finally got my delivery, and when I opened it, I discovered that half of the products were gone! When I tried to get in touch with customer support, all I received was an automated message urging me to "be patient while assistance is being processed." In conclusion, despite the fact that GenCrafts may sell some high-quality items at reasonable costs, the "experts" on their customer service team are not really helpful, and the company's shipping service is unreliable. Therefore, unless you are an experienced craftsman who is very certain that this is the place where you can fulfill all of your requirements, I strongly advise you to search elsewhere.

Pros
  • reasonable costs
Cons
  • Insufficient information provided about the product