Ribbon defective within a few months of purchase, still under warranty. The problem was that the light that should blink to connect the device didn't blink or reset. After 3 months and numerous emails to customer service, they confirmed it was faulty and sent a replacement. I had the same problem when replacing it, out of the box. The blinking blue light never activated. So now I have 2 lanes that don't connect and are useless. I also have 3 separate plugs that no longer work. I will never recommend this brand and will never buy again. We have Wemo and Revain brand forks, which have never given us any problems. A friend recommended alao kasa so I might give it a try.
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