Unreal! How does that even happen? Unfortunately, this is a known issue that is ongoing and the manufacturer has absolutely no plans to fix it. I just love so many reviews from 2019 and 2020 - both my original and replacement were rubbish! I read the reviews but foolishly thought maybe it was just a bad batch and after 2 years it would have been fixed. NO, who runs this place? grinch? The first had not only a general defect listed below, but also broken branches. Neither attach securely to the base - it says screw on - yes, that's right - it doesn't screw on - it just has a hole in the trunk which is actually too big so it's loose on the base and wobbles. . What fun! Maybe you can come up with a new Christmas game - Jenga Christmas Tree or something. There was no metal rod connecting the two parts. Even if it was in the box, we couldn't use it because the two pieces were cut out wrong. One side is cut flush - straight and the other at an angle. It completely ruined my Christmas because I booked in advance so I could explain all the issues. and because of the insane lack. And since they were expecting it, they both came. So now I have to find another way. I've been to a shop within 20 miles and spent hours on the internet and can't find any other wood in this price range. I think some people get a decent tree. If you want to dice here I recommend booking in August so you have plenty of time to return the trash until you get a steward. I'm so angry and the more I type the crazier I get! No more pride in the finish - I'm serious - for this price I actually had reasonable expectations - I thought it would look poor and I saw the rough paint job and the horrible way they tried to round the trunk (not really so). round - more like a decagon) and was ready to accept all this, but not these serious shortcomings.
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