It's easy to use, it has great features for both members/volunteers as well as leaders within my organization (church). The ability to pull data in from our website makes this application very useful. I have not found any downsides however they could make some improvements by adding more fields like phone numbers etc. There are so many benefits of using flocknotes that we haven't even used everything yet. We've been able to connect easily with volunteers who were previously disconnected due to other applications / websites being clunky at best. The ability to send out messages in real time, using our internal messaging system; that's what makes it unique from others programs we've used before (iMessage). There really isn't anything I dislike about this program. It works very well for us at times when more traditional communication methods fail due to an increase of students not having access to email/phone lines etc..