I like that they always keep me in mind with their marketing plans for my business which is important! They also provide excellent support when needed so there's no issue at all using them as our digital agency partner!! Nothing really - we've been very happy working together over several years now (since 2015).
If you need someone who can take care off your online presence then look into doing some research before choosing any provider or even better ask around friends/family about companies / agencies already used etc..