The best thing about this platform is that it has so many features which makes things very easy to use for our customers who are looking forward towards chatting with us online from their mobile phones, laptops etc., I think there should be more options available in chat like making calls as well where we can talk directly without any delay of time between two parties! It's great experience when you have someone at your side 24*7 if needed anytime throughout day/night hours even weekends & holidays too!! This service helps me keep my customer happy by solving all his queries related marketing issues within minutes only.