The best thing about this software is that it helps in managing business processes, which otherwise would have been time consuming for us to do manually or using other softwares like Excel etc.. Also there are some reports available as well so you can check your data from anywhere when needed without having access of any computer system/hardware device at hand. There has not much I dislike but if anything then its price factor because i think they should make their products more affordable rather than charging heavy rates compared with similar competitors out here. We use BT provider services since last 3 years now we haven't faced issues nor did anyone complain regarding quality work provided by them till date. They always provide good service even after long gap periods where no one was assigned our project.