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Sweden, Stockholm
1 Level
731 Review
55 Karma

Review on HOROW by Chris Burks

Revainrating 3 out of 5

Review of HOROW Online Store: Shipping Needs Improvement

I was unimpressed with HOROW's shipping service as a seasoned internet shopper. Despite having a user-friendly website and a large selection of home improvement goods, the packaging and shipping could have been improved. Due to inadequate packaging, the product came broken, and the return procedure was challenging and time-consuming. Furthermore, their customer service representatives weren't as helpful as I had anticipated. Although their goods are of a high caliber, I am hesitant to urge others to use HOROW because of the shipping problems. Overall, HOROW has promise, but they must enhance their shipping procedure to give customers a better experience.

Pros
  • affordable prices.
Cons
  • the return procedure is difficult.