The software is very simple, easy-to-use for even non IT people who are familiar with MS Office products (like myself). I like that you can use it from any device/computer - be it PC or Mac! It's also quite inexpensive compared to some of its competitors which makes up in time saved during implementation. Not much but there are few things i'd love to see improved upon:- 1) User interface could look a little more modernized, not as old school.- 2) Have an option where one doesn't have to create tasks manually by opening new pages everytime they want to add something in their task list. Just drag & drop would do. Would recommend this product if anyone needs such type of solution to manage all aspects of project life cycle within organization. Benefits noticed:- Easy access via Internet means we don' t need physical copies anymore.- Allows us to keep track of work done / pending issues over multiple teams.- Helps organize client feedbacks.