I bought this coffee maker in 2012 after reviewing and testing other brands. I am very pleased with how well this machine works. We like a strong cup of coffee and that helps. We found other brands brewed too quickly and didn't make our coffee strong enough, some were too hot and some weren't hot enough. The temperature on this Moccamaster is just right. The anti-drip system in the brew basket started failing a few months ago and today it just stopped working and was practically falling apart. I looked at other reviews of the brew basket and people weren't happy with it. The local seller is charging $24.99 plus shipping for a new one, so I emailed Moccamaster customer support to ask if it was under warranty and got a response within an hour. The support rep Oliver said it was covered and if I email him my receipt they send me a new one. So I did and it's on the way! Great product and great customer service! I am happy with it and if I ever need another machine I will stick with Moccamaster.
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