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Review on 🎙️ Blue Snowball USB Mic Gloss Black - Perfect for PC & Mac, Podcasts, Gaming, Streaming, and Recording by James Dominick

Revainrating 5 out of 5

Customer service is very poor - don't expect help with warranty issues

The microphone works great, I found that the supplied USB cable was defective. With the included cable, the output had a lot of scratches and buzz. I have reported this to Blue Support with a very detailed report of the troubleshooting steps I took (different USB port, different computer, different cable, etc.), answered about a dozen questions on their support questionnaire, and even recorded one Sample sound attached a bad cable. In response, I received a standard letter clarifying that neither "Ryan V." No one else has read the information I have provided. Very insulting. I answered and heard nothing. Five days later I poked around again and got an answer. Unfortunately the answer was that the office that used to deal with spare parts was closed due to COVID so they couldn't replace the cable but I was able to buy one elsewhere. Immediately after this email I received another message that my ticket was closed. THE? Наполовину компетентная служба поддержки клиентов сделала бы одно из трех: поместила бы меня в список ожидания и отправила кабель, когда он был доступен, или отправила бы мне полностью новое устройство, попросив вернуть старый, или просто купила бы где-нибудь кабель и он упал ко me. If I can buy one, they can fucking buy one for me. I ended up paying for one with a mic and basically didn't get it. All in all a very disappointing experience.

Pros
  • Satisfied so far
Cons
  • Crumpled packaging