I like that it's easy enough so anyone in our organization could use this software without too much training required - not everyone has experience using SPSS/R! There are many features you cannot see until after purchasing but we were able solve most issues by just asking questions via email support (which was quick). The customer service team really helped us out when needed as well which made things easier moving forward since they had an understanding about what problems customers encountered before purchase date vs post-purchase implementation period etc.. Some users experienced difficulty uploading large files into their system; however once those larger file sizes became available everything ran smoothly again afterwards.