The whole team at firecat is very responsive to any questions that i may ask them about my business or what they can do for me in terms advertising/marketing strategies etc. They listen intently when I'm giving suggestions as well. Honestly there's nothing much bad here but maybe more communication would be really helpful because sometimes it gets hard trying to explain how something works over text only! That probably doesn't help though since its an already established program so just keep going forward :) great people who want success will always find ways to make things happen even if thats not exactly what was envisioned by client originally.