The most amazing thing about Qmatic Orchestra is that it is available in two versions, one for the cloud and the other for on-premise. It is highly scalable and has several integrations that help it to integrate with other products. It is a very powerful and flexible tool that is quite easy to use. It is also very cost effective. I have not found any particular aspect of the software that I dislike. However, I do not use the chat feature as it is not very user-friendly. I have been able to integrate it with other applications and help to have a better dashboard of my data.