I received a used pair at first. If I pay full price for a product, I expect to receive it new. I had high hopes for her. They are comfortable and don't hurt to kneel like some other brands. I got the small ones & at 5ft 4in 130lbs but they were still a bit big for me. I had to buckle the straps to the end so they would hold up and stay in place. I ended up sending them back because they didn't fit me.
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