Review on 316L Surgical Steel Hypoallergenic Nose Rings, Septum Jewelry, Hinged Segment Ring Body Piercing Hoop Lip Rings For 20G 18G 16G 14G 12G 10G 8G Helix Cartilage Rook Earrings by Dionne Powers

I absolutely love this brand's jewlery, ive ordered 2 small 7mm for cartilage earrings before and have been extremely pleased with them. The success with the first two earrings prompted me to order 2 more for nose rings and I got 2 different sizes as I was unsure of which size would fit (6mm and 5mm were too small for my nose but 7mm hugged it just right without being too loose).For those 2 rings that didn't fit, it was so easy to exchange for the right size and orangelove's returns are so easy, quick and painless. All around I've been incredibly happy with Orangelove's products- until this last order.When I had last bleached my hair I had removed all of my earrings, and unfortunately I lost those 2 7mm gold earrings somewhere in my apartment never to be seen again. Having searched endlessly for 2 weeks I decided to just bite the bullet and order 2 replacements for them (and a black 7mm for a different colored nose ring 🤙) but what I received today when I opened up my order was a disappointment to say the least. I received the black hoop, 1 gold hoop and a spare piece of gold colored metal? It looks like a jewlery ring link, like the type to add to a necklace to make it longer.But, .?I just want to say first off- I still love their jewlery, their small hoop rings are so comfortable, very secure in place while still being easy to put on and take off, doesn't tarnish at all. Just an all around good product. But this is unprofessional. Normally I would just quietly exchange the product, but I was having trouble with trying to include a picture in with the 'reason for return' section (and was wondering whether they would give me a full refund if I sent them back that little metal link and no picture context). I feel like I should at least put this out here as a review with photo proof of what my order consisted of so if they question it I can point them to this post.I'm still giving them a 4 star review as I think it is a very good product, but that 5th star will be reserved for a successful exchange of the little piece of metal for my money back.