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Serbia, Belgrade
1 Level
725 Review
56 Karma

Review on Escalier by Seth Waldron

Revainrating 3 out of 5

Review of the Escalier Online Store: Inadequate Quality Control and Unsatisfactory Customer Service

My recent encounter with Escalier, an online store that caters to women and carries a range of products including apparel, footwear, and accessories, resulted in a feeling of utter dissatisfaction. I'm sorry to say that my general opinion of this firm was unfavorable, and as a result, I won't be recommending it to anyone else. One of the most significant problems I had with Escalier was the company's unsatisfactory support for its customers. I attempted to contact their customer care team by email and several social media platforms when I had a query regarding an item that I was considering purchasing; however, I did not receive a response from any of these channels. Also, an issue occurred with the product that I had received, and the procedure for returning or exchanging it was difficult and time consuming on my end when I attempted to do so. In addition to the subpar quality of the customer assistance I received, I was dissatisfied with the overall quality of the things I bought. The product descriptions and photographs on the internet did not measure up to my expectations, and as a result, I was disappointed to find that the apparel and shoes I purchased were of poor quality. The quality of the jewelry that I ordered was far lower than what I received, and one of the pieces even broke after being worn just once. Escalier is not competitive when compared to other online retailers that sell comparable products in terms of the quality of its products and the customer service it provides. It is really annoying that their customer support team does not respond quickly to inquiries, which makes it difficult to shop with trust. In addition, the low quality of their offerings makes it doubtful that I will ever do business with them again in the foreseeable future. In general, I would not suggest Escalier to anyone else who is interested in purchasing apparel, shoes, or jewelry over the internet. Escalier is not the best option for online shopping because there are many other online businesses that offer better customer service and products of a higher quality. As a result, Escalier is not the best pick.

Pros
  • Reasonable Costs
Cons
  • Some goods are only available in specific sizes.