The features that I like best are its flexibility to add new apps/tools easily without requiring any coding knowledge or expertise. It's easy enough even for someone who has zero technical skills to use it effectively in their organization.The interface of tixtime was not very user friendly at first but with some training you can get used to using this tool quickly.If there were more tutorials available online which could be accessed by anyone from anywhere then we would have no problems solving our issues related to managing employees' availability efficiently.Tictimes helps us manage team members' availability as well as track performance metrics such as average call duration etc., through out-of-the box reports. This gives me peace of mind knowing my people will always be working when needed most!