I like how easy it is for our clients who use this software as their point of contact with us, because they can easily access all information about them from one place! The only thing i dislike are some minor bugs in terms or layout which could be fixed by adding more features/options but not much has been changed since its launch so far :). It's great if you're looking into creating an online platform where your customers get quick answers when needed without having any hassle at hand (in person meetings etc.).
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