I love that it allows me to do my job in an efficient way, without always having someone looking over your shoulder or jumping into every conversation you have with clients/employees etc! It also helps keep everyone up-to date easily as well which is very useful during busy times of year like summer when we are working hard at keeping people happy all day long!! Nothing so far but its still relatively new so maybe there will be some improvements made soon? We use this software mainly because everything else was too complicated - especially internally (it's not just about getting work done!).