The phone was purchased from the TechnoTop shop on Amazon. They made things right again. The handset was developed specifically for the Indian market. Nothing is broken at all. To make up for it, I substituted an iPhone 8. I debated whether to get the 11th or the 12th, but ultimately decided on the 11th because I don't need any of the extra "equipment" that comes with the 12th. I appreciate the shop and your help.
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