I had a disappointing encounter with SKYFIELD as a new customer. Despite the fact that the products were of high quality, I was dissatisfied with the degree of service I got. When I called customer support for help because the items were poorly packaged and damaged, I received unhelpful and dismissive responses. I anticipated more from a business that takes great pleasure in offering toys, games, arts and crafts supplies, and craft kits. I won't be shopping at SKYFIELD again, and I will instead seek elsewhere.