It's easy to get started with this software, it has all of the features we need for our daily work flow. We also have very helpful support staff who are always willing to answer any questions or help troubleshoot. I really like how simple they make everything look when you first log into their website. There isn't anything I dislike about this product but if there was, I would definitely say try out some other options before purchasing. Our goal with this program is to keep track of patient samples while maintaining high quality control over them. And, this makes things so much easier than having several different programs open at once!