I like that we are able to connect with them directly via email or phone call instead of having to go through their website first which is great as sometimes it does not always work properly when trying to navigate there in search engines etc. It's very easy to use too if someone who has no technical knowledge whatsoever could figure out how everything works easily and quickly without any problems (and they do!). The only thing about this software i dislike would be its price. If my client budget was greater then maybe i wouldn't mind paying more but since most clients don't want us charging extra money just because we're using something new & fancy than thats where things fall down slightly for me personally - however, that doesnt mean others wont find benefits elsewhere within other programs/softwares! This program allows ease over managing emails between multiple staff members while also being easier for customers to contact one person rather than.