I like the fact that this system can be used in conjunction with other software (like SAP), and it does not conflict or interrupt with any of them. The integration is smooth, the user interface is great, everything runs smoothly. If you are looking for a robust system to handle your freight forwarding needs, then this is an excellent choice. There have been no significant issues we've had with this software. This company has excellent customer service. We use the company to ship our products out of the US to our international customers. It's very helpful that they're able to work closely with us to understand what we need from them and make sure that they are able to deliver. The ability to track shipments, both at origin and destination is great for our business needs as well as customer service requirements. I think there could be more features added such as additional drop off locations (i.e., in addition to pick up location), but it's still very useful. It does what we need which is keep us informed about where our products are being sent from and when they will arrive back home again.