I thought it came a few days longer than it should have. It was well packed. It does NOT look like the picture, it is NOT a natural bristle brush and the bristles are very short. That's overpriced. But I tried a better natural bristle brush that was cheaper and it almost didn't fit. Miele has made sure that you buy their expensive spare part. So I had to order it and it really fits. So I don't like those things. But I've had my Miele for at least 15 years now and it works great with no problems. I lost the original brush that has lasted me all these years and it was a natural bristle brush. This one fits at least, but that's about all the good things I can say about it. The vacuum cleaner is a wonderful product that I recommend. It's my own fault for losing the original brush.