The team is great, they are very responsive and listen to what you want and need. I have used them twice now and both times they made changes that were exactly what we wanted. They also offer to create custom playlists for your business which can be helpful if you haven't done it before. If you're looking for help with getting started or needing someone to run interference, do it! We've had some issues with Overhead.fm being down for days at a time (especially during peak traffic) so don't use that as an excuse to not work with them. Their team knows how to market and build out a successful platform.