Good: We have been supplying Seagate drives to customers for many years. They were reliable. Inadequate management by Seagate: (I am hoping for a response from Seagate. These matters are not under the seller's control.) 1) Limited Warranty: The Seagate Enterprise Exos ST10000NM0016 10TB hard drive shipped was manufactured more than 8 months ago. That means we don't get a "5 year" guarantee, but only 4 years 4 months. When we checked the warranty using the hard drive's serial number on the Seagate website, it showed us that the warranty starts from the date of manufacture, not the date of shipment. How can we get a full guarantee? Someone else mentioned that if the drive was first sold to an OEM company, you might get NO WARRANTY. Therefore, you should ALWAYS check the warranty on any Seagate hard drive you receive. 2) Product confusion: I don't see a way to get complete information about Seagate drives. For example, some Exos drives cost around $300, while others cost upwards of $1,200. I haven't found a sufficient explanation. Do SEDs really cost 4x as much? 3) Are Exos 10TB drives supported by Intel Rapid Storage Technology RAID 1 drivers? Such a RAID is supported by motherboards. If the drive fails, the information on the healthy drive can be read as normal NTFS. Of course, if a RAID adapter card is used, data can only be recovered with a good RAID adapter card of the same model. That's awful. If you don't have such a card, your data will be lost. 4) Tech companies often hire "writersโ who have little or no technical understanding and are unwilling to learn. Such people write a lot of general information about products. It takes a lot of time for the buyer to fully understand. 5) Apparently you can ask someone at Seagate to answer questions. To ask a question, you must provide a phone number and email address. However, I wanted an email. Seagate didn't answer. Obviously, like the banks, Seagate doesn't want written records. Permission is required to record a phone call. Although the banks say they are recording the call, they don't allow customers to record it. Also, when I'm recording a call, I need to take the time to record what I've recorded.
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