The ease at which it works! It's very intuitive once one gets used too -- I've had no problems getting started using this program-it has everything we need right out fo box (we're looking into some additional features but so far nothing major). This is great software that makes communicating easy between departments within our organization as well those outside organizations - such employees are able t o see what colleagues have been working on without being paged by their names each day! I like that it integrates well into our corporate system because we're able use CRRUX within MS Teams as an extension via Zapier which is fantastic! The interface could be easier but once things are set up they function very nicely indeed - there's nothing much about this tool itself (at least not when using its core features) so great if all round solution needed anyway ecommerce management etc.