Review on 8Manage by Mark Greenwood
A simple platform and solution in itself, plus integration capabilities too
The product has been easy to use by all levels within our organization (from IT staff through end users).
It also integrates well with other applications we are using such as Salesforce CRM or Xero accounting system so that data flows seamlessly between them without any manual intervention needed from us! - I wish there was better support for integrating this into Slack channels/channels used internally but it works fine if you're not looking at your internal social network via another channel like Teams etc.- Not enough people working full time supporting customers outside their own teams yet; would be great though once they do more customer facing work will see an increase!! Easy way around ticketing systems which can then go directly back up onto ServiceNow where required instead having two separate tickets created each needing updating separately afterwards when status changes occur elsewhere e..g closed vs open again after being re opened / resolved manually somewhere else firstly before going anywhere near service now's database.
- What I like well, is that it has integrated itself well within our own internal social network so it is easy for people to follow up/assist each other on issues they may have encountered with various services or processes
- Some of the support staff members do not have the background knowledge when it comes to using the product so it can cause confusion when troubleshooting / trying to help others with issues they may be encountering
