I was impressed with how easy it is to use once you get used to using Google Docs (or other software).
The ability for people who are not familiar or comfortable working in Microsoft Word can still collaborate effectively without having everyone at their computer all day long! It's also great when there isn't enough space available within our meeting room so we have been able utilize this product during meetings which has helped us keep things moving along as planned. Not much but what would be expected of any type service/product - they need more features such as adding pictures etc., being better about keeping up-to date with new releases from time to time and pricing needs reviewing every now & then!! We're solving problems related to group project management by collaborating through emailing documents back n forth between team members while sitting across each others desks instead of wasting valuable office real estate just trying to stay organized ourselves.