I like that our team can use it to communicate with each other in real time without having some of us at home or work out where we are physically located! It's also very easy from my end as well since all communications go through chat which makes things easier than emails sometimes (no attachments!). Not sure about any downsides yet but will update here once there comes up :) We're using this software mainly because most communication happens via video calls so being able do have those directly within an app was great especially when meeting new people who may not be familiarized/used them before :).