Their approach to customer engagement, their ability to listen and adapt (both internally as well externally), they are very agile in their way of working with clients - which makes it easy for them to understand your business goals. Nothing really that I dislike about lean convert so far! They have been helpful throughout our onboarding process- from initial conversations through implementation, support following up after training etc. It's great knowing we can call upon them at any time if needed. We're looking forward to using their services in future too!