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Mongolia, Ulaanbaatar
1 Level
718 Review
57 Karma

Review on JFONG by Joshua Ngo

Revainrating 3 out of 5

Review: Although the JFONG online store may offer an impressive product range and prices that are competitive, my personal experience with them revealed that they fell short on important aspects of customer service and quality control.

To begin, the process of checking out was unnecessarily difficult and time-consuming, which contributed to my level of annoyance. In addition to this, the time it took to transport the item was significantly longer than anticipated, which added yet another layer of inconvenient. When I did eventually get my package, I was dismayed to discover that some of the bathroom accessories were already broken when they arrived. This was a huge disappointment to me. I attempted to get assistance from their customer support team, but I found that they were unresponsive and unable to provide any assistance to me. It was very frustrating that the business did not hold anyone accountable and did not provide any support. My experience with the JFONG online business was below average, and I cannot in good conscience recommend their services to anyone. Their product selection may be extensive, which is remarkable; however, the lack of attention to detail and poor customer service they provide leaves a lot to be desired. How do you make use of the products that this business offers? To say that my experience with the products from the JFONG internet store was disappointing would be an understatement. The fact that their customer service team did not offer any assistance in fixing the damaged restroom accessories I received rendered them unusable, and this absence of assistance made the situation even more difficult. Due to the fact that I have used their products in the past, I do not encourage doing so.

Pros
  • Delivery in a timely manner Exceptional customer service
Cons
  • Occasionally unresponsive customer care