It is very easy to use, has many features for businesses such as customer service, marketing, sales etc., great reporting capabilities, user friendly interface and can be integrated with other 3rd party applications like Hubspot or Salesforce.
Also it is free! I have not personally experienced any problems using this tool so far but if you are looking for an all around solution that will help you solve your business problem then check out this product. The best benefit we get from using this chatbot platform is our client retention rate which helps us save money by reducing phone calls to field agents who would normally call clients after hours/weekends.