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Georgia, Tbilisi
1 Level
693 Review
35 Karma

Review on UTOOL by Miguel Yurco

Revainrating 3 out of 5

Unsatisfactory Product Quality and Poor Customer Service at UTOOL

UTOOL hasn't lived up to my expectations when it comes to the tools and home improvement supplies I've ordered from them in the past. They have a lot of options, but the quality of their service and their products both fall short. UTOOL's lackluster support is one of the company's main problems. I have found their customer service representatives to be uninformative and unresponsive whenever I have needed assistance with my order. Especially when working with a corporation that should be giving first-rate service, this failure to communicate can be very aggravating. UTOOL has mediocre items and even worse customer service, in my experience. They have a large selection of tools, but I haven't had much luck with the ones I've bought from them. Time and money have been wasted as a result of problems with broken or faulty tools. As a whole, I just can't endorse UTOOL as a reliable online resource for tools and home improvement supplies. Their unreliable products and unhelpful staff make them an undesirable option for anyone seeking high-quality equipment.

Pros
  • Affordable costs that don't skimp on quality.
Cons
  • Some orders have been taking a long time to ship.