UTOOL hasn't lived up to my expectations when it comes to the tools and home improvement supplies I've ordered from them in the past. They have a lot of options, but the quality of their service and their products both fall short. UTOOL's lackluster support is one of the company's main problems. I have found their customer service representatives to be uninformative and unresponsive whenever I have needed assistance with my order. Especially when working with a corporation that should be giving first-rate service, this failure to communicate can be very aggravating. UTOOL has mediocre items and even worse customer service, in my experience. They have a large selection of tools, but I haven't had much luck with the ones I've bought from them. Time and money have been wasted as a result of problems with broken or faulty tools. As a whole, I just can't endorse UTOOL as a reliable online resource for tools and home improvement supplies. Their unreliable products and unhelpful staff make them an undesirable option for anyone seeking high-quality equipment.